Content Troubleshooting

This deep dive covers how to troubleshoot content location issues on the client and server-side in Configuration Manager.

Video: Content Troubleshooting Deep Dive (Full Video)

Video: Content Troubleshooting Video Timeline

Meet the Patch My PC Team!: (0:00)
Scenario 1 - What happens on a successful content lookup in SCCM: (1:35)
Review valid boundary, boundary group, and content distribution: (2:32) How to Enable Verbose Logging in ConfigMgr/SCCM Client: (3:40)
Client logs for content location request in SCCM: (4:30)
Review Client Log Files CAS.log CIAgent.log CIDownloader.log CIStateStore.log ClientLocation.log CMBITSManager.log ContentTransferManager.log DataTransferService.log DCMAgent.log LocationServices.log StateMessage.log UpdatesDeployment.log : (4:50)
CCIStateStore::GetCIState - Client is requesting CI ModelName: (6:45)
===== CacheManager: Content for Content_{guid} was NOT found cache. =====: (7:45)
Client location request in CAS.log ContentLocationRequest: (8:00)
Review MP_Location.log on the management point and the stored procedure MP_GetContentDPInfo: (9:20)
DataTransferService.log creating a bits download request: (11:10)
Review downloaded update in the CCMCache folder: (12:40)
Review the MP_GetContentDPInfo stored procedure in the ConfigMgr database: (14:30)
Scenario 2 - Boundary Groups Misconfigured: (17:25)
Client is not in a boundary group in SCCM: (17:48)
Attempt application install in SCCM when the client isn't in boundary group: (18:45)
Application installed fails with error code 0x87D00607 in SCCM/ConfigMgr: (21:18)
Enable fallback for content in the configuration manager site: (28:12)
Troubleshooting content distribution failures in Configuration Manager (SCCM): (34:45)
Content corruption in SMSContentLib directory: (38:44)
Wrapping up: (48:40)

Scenario 1: Succesful Content Lookup Workflow

Pre-Conditions

Healthy ConfigMgr client.
The client is in a boundary.
There is a Distribution Point associated with the boundary group.
The content is distributed successfully to the DP.
The software / update / package is deployed to the device.
Enable verbose logging on the site system with the MP role and the client

Successful Content Lookup Flow

There are many moving parts when a content location request is sent to the management point and processes by a ConfigMgr client. Here are some key snippets of how this happens.

Log File

Log Text

CCIStateStore.log

CCIStateStore::GetCIState - Client is requesting CI ModelName ScopeId_CA3F999B-7A81-43BF-912C-56E267C1E565/RequiredApplication_4894a05f-49c0-4836-a22f-50526dba27c4, Revision 1 for User: S-1-5-21-1880864260-2612682489-34998949-6112

CIDownloader.log

CDownloadPayloadInfo::AddCI - CI with ModelName ScopeId_CA3F999B-7A81-43BF-912C-56E267C1E565/DeploymentType_677dac51-d2a2-4bbd-aeb0-4b845aa288cd, Version 1 is already available. Requested Model:VersionSpecific will be downloaded.

CAS.log

===== CacheManager: Content for Content_8ba1768d-abc6-4e42-919d-1e421fe610f0.1 was NOT found cache. =====

CAS.log

ContentLocationRequest : <ContentLocationRequest SchemaVersion="1.00" BGRVersion="1" ExcludeFileList=""><Package ID="UID:9c93cbee-aabc-4daf-996a-4580daa09c87" Version="1" DeploymentFlags="9223372036855300962"/><AssignedSite SiteCode="DM1"/><ClientLocationInfo LocationType="SMSUpdate" DistributeOnDemand="0" UseAzure="0" AllowWUMU="0" UseInternetDP="0" AllowHTTP="1" AllowSMB="1" AllowMulticast="1" AllowSuperPeer="1" DPTokenAuth="1"><ADSite Name="Default-First-Site-Name"/><Forest Name="CONTOSO.LOCAL"/><Domain Name="CONTOSO.LOCAL"/><IPAddresses><IPAddress SubnetAddress="192.168.10.0" Address="192.168.10.35"/></IPAddresses><Adapters><Adapter Name="Ethernet" IfType="6" PhysicalAddressExists="1" DnsSuffix="" Description="Microsoft Hyper-V Network Adapter"/></Adapters><BoundaryGroups BoundaryGroupListRetrieveTime="2021-04-28T15:00:21.637" IsOnVPN="0"><BoundaryGroup GroupID="16777218" GroupGUID="ad36e248-a857-45e6-ab82-c179bb680b18" GroupFlag="0"/></BoundaryGroups></ClientLocationInfo></ContentLocationRequest>

UpdatesHandler.log

Starting download on action (INSTALL) for Update (9c93cbee-aabc-4daf-996a-4580daa09c87)

UpdatesHandler.log

Content Text = <Content ContentId="9c93cbee-aabc-4daf-996a-4580daa09c87" Version="1"><FileContent Name="debcf2da-e7da-4c50-b718-fc95ffe40c9d_1.cab" Hash="78A05BCA9CCA039C62C1B2D494281E72ED864BD9" HashAlgorithm="SHA1" Size="79417630"/></Content>

ContentTransferManager

Submitted CTM job {C17823B5-A8A9-48F8-8375-64CFC55869CB} to download Content 9c93cbee-aabc-4daf-996a-4580daa09c87.1 under context System - ContentTransferManager

CTM job {C17823B5-A8A9-48F8-8375-64CFC55869CB} (corresponding DTS job {C54E37D3-BFDE-4629-AC82-32E6CE733750}) started download from 'http://DEMO1.CONTOSO.LOCAL/SMS_DP_SMSPKG$/9c93cbee-aabc-4daf-996a-4580daa09c87' for full content download.

DataTransferService.log

DTSJob {C54E37D3-BFDE-4629-AC82-32E6CE733750} created to download from 'http://DEMO1.CONTOSO.LOCAL:80/SMS_DP_SMSPKG$/9c93cbee-aabc-4daf-996a-4580daa09c87' to 'C:\Windows\ccmcache\1'.

UpdateURLWithTransportSettings(): NEW URL - http://demo1.contoso.local:80/SMS_DP_SMSPKG$/9c93cbee-aabc-4daf-996a-4580daa09c87/sccm?/debcf2da-e7da-4c50-b718-fc95ffe40c9d_1.cab

DataTransferService.log

Total content size from the downloaded manifest is 79417630

DataTransferService.log

Creating root directory...

DataTransferService.log

Directory 'C:\Windows\ccmcache\1' already exists.

DataTransferService.log

Starting BITS job '{97C9975B-820F-467A-9A0D-366C70F28EEC}' for DTS job '{C54E37D3-BFDE-4629-AC82-32E6CE733750}' under user 'S-1-5-18'.

DataTransferService.log

BITS compatible path: http://DEMO1.CONTOSO.LOCAL:80/SMS_DP_SMSPKG$/9c93cbee-aabc-4daf-996a-4580daa09c87/sccm?/debcf2da-e7da-4c50-b718-fc95ffe40c9d_1.cab

DataTransferService.log

BITSHelper, remote name = http://DEMO1.CONTOSO.LOCAL:80/SMS_DP_SMSPKG$/9c93cbee-aabc-4daf-996a-4580daa09c87/sccm?/debcf2da-e7da-4c50-b718-fc95ffe40c9d_1.cab, local name = C:\Windows\ccmcache\1\debcf2da-e7da-4c50-b718-fc95ffe40c9d_1.cab

DataTransferService.log

Job: {C54E37D3-BFDE-4629-AC82-32E6CE733750}, Total Files: 1, Transferred Files: 0, Total Bytes: 79417630, Transferred Bytes: 262144

CAS.log

CContentAccessService::NotifyDownloadProgressEx - downloaded size 52480, total size 77556

CAS.log

The hash we are verifying is SDMPackage:<Content ContentId="9c93cbee-aabc-4daf-996a-4580daa09c87" Version="1"><FileContent Name="debcf2da-e7da-4c50-b718-fc95ffe40c9d_1.cab" Hash="78A05BCA9CCA039C62C1B2D494281E72ED864BD9" HashAlgorithm="SHA1" Size="79417630"/></Content>

CAS.log

Hash verification succeeded for content 9c93cbee-aabc-4daf-996a-4580daa09c87.1 downloaded under context System

DataTransferService.log

Job: {C54E37D3-BFDE-4629-AC82-32E6CE733750}, Total Files: 1, Transferred Files: 1, Total Bytes: 79417630, Transferred Bytes: 79417630

DataTransferService.log

DTSJob {C54E37D3-BFDE-4629-AC82-32E6CE733750} successfully completed download. DataTransferService 4/27/2021 8:21:18 AM 2612 (0x0A34)

DataTransferService.log

DTS job {C54E37D3-BFDE-4629-AC82-32E6CE733750} has completed:

DataTransferService.log

Elapsed time : 5 seconds

ContentTransferManager

CCTMJob::EvaluateState(JobID={C17823B5-A8A9-48F8-8375-64CFC55869CB}, State=Success)

Tip: You can open all content logs at once in CMTrace.exe by adding the following files: "CAS.log" "CIAgent.log" "CIDownloader.log" "CIStateStore.log" "ClientLocation.log" "CMBITSManager.log" "ContentTransferManager.log" "DataTransferService.log" "DCMAgent.log" "LocationServices.log" "StateMessage.log" "UpdatesDeployment.log"

Snippets of Location Request

Example of the management point MP_Location.log calling the stored procedure MP_GetContentDPInfo

<ServerNameList>
    <ServerName LocalityEx="256" Fallback="0">DEMO1.CONTOSO.LOCAL</ServerName>
</ServerNameList>,SMSUpdate,00000000,CONTOSO.LOCAL,CONTOSO.LOCAL,<ClientLocationInfo LocationType="SMSUpdate" DistributeOnDemand="0" UseAzure="0" AllowWUMU="0" UseInternetDP="0" AllowHTTP="1" AllowSMB="1" AllowMulticast="1" AllowSuperPeer="1" DPTokenAuth="1">
<ADSite Name="DEFAULT-FIRST-SITE-NAME"/>
<Forest Name="CONTOSO.LOCAL"/>
<Domain Name="CONTOSO.LOCAL"/>
<IPAddresses>
    <IPAddress SubnetAddress="192.168.10.0" Address="192.168.10.35"/>
</IPAddresses>
<Adapters>
    <Adapter Name="Ethernet" IfType="6" PhysicalAddressExists="1" DnsSuffix="" Description="Microsoft Hyper-V Network Adapter"/>
</Adapters>
<BoundaryGroups BoundaryGroupListRetrieveTime="2021-04-28T15:00:21.637" IsOnVPN="0">
    <BoundaryGroup GroupID="16777218" GroupGUID="ad36e248-a857-45e6-ab82-c179bb680b18" GroupFlag="0"/>
</BoundaryGroups>
</ClientLocationInfo>,<BoundaryGroups BoundaryGroupListRetrieveTime="2021-04-28T15:00:21.637" IsOnVPN="0">
<BoundaryGroup GroupID="16777218" GroupGUID="ad36e248-a857-45e6-ab82-c179bb680b18" GroupFlag="0"/>
</BoundaryGroups>)

Tip: The Fallback="0" or Fallback="1" controls if fallback is allowed. To learn more about fallback see this Microsoft Doc.

Example of a content location request from the client sent to the management point in CAS.log

<ContentLocationRequest SchemaVersion="1.00" BGRVersion="1" ExcludeFileList="">
    <Package ID="UID:9c93cbee-aabc-4daf-996a-4580daa09c87" Version="1" DeploymentFlags="9223372036855300962"/>
    <AssignedSite SiteCode="DM1"/>
    <ClientLocationInfo LocationType="SMSUpdate" DistributeOnDemand="0" UseAzure="0" AllowWUMU="0" UseInternetDP="0" AllowHTTP="1" AllowSMB="1" AllowMulticast="1" AllowSuperPeer="1" DPTokenAuth="1">
        <ADSite Name="Default-First-Site-Name"/>
        <Forest Name="CONTOSO.LOCAL"/>
        <Domain Name="CONTOSO.LOCAL"/>
        <IPAddresses>
            <IPAddress SubnetAddress="192.168.10.0" Address="192.168.10.35"/>
        </IPAddresses>
        <Adapters>
            <Adapter Name="Ethernet" IfType="6" PhysicalAddressExists="1" DnsSuffix="" Description="Microsoft Hyper-V Network Adapter"/>
        </Adapters>
        <BoundaryGroups BoundaryGroupListRetrieveTime="2021-04-28T15:00:21.637" IsOnVPN="0">
            <BoundaryGroup GroupID="16777218" GroupGUID="ad36e248-a857-45e6-ab82-c179bb680b18" GroupFlag="0"/>
        </BoundaryGroups>
    </ClientLocationInfo>
</ContentLocationRequest>

Example of Content location reply from the management point to the client in the client's CAS.log

<ContentLocationReply SchemaVersion="1.00" BGRVersion="1">
    <BoundaryGroups BoundaryGroupListRetrieveTime="2021-04-27T14:21:06.263" IsOnVPN="0">
        <BoundaryGroup GroupID="16777218" GroupGUID="ad36e248-a857-45e6-ab82-c179bb680b18" GroupFlag="0"/>
    </BoundaryGroups>
    <ContentInfo PackageFlags="0" DeploymentFlags="9223372036855300962">
        <ContentHashValues/>
    </ContentInfo>
    <Sites>
        <Site>
            <MPSite SiteCode="DM1" MasterSiteCode="DM1" SiteLocality="LOCAL" IISPreferedPort="80" IISSSLPreferedPort="443"/>
            <LocationRecords>
                <LocationRecord LocalityEx="BOUNDARYGROUP" DPFallbackIn="PT0M">
                    <URL Name="http://DEMO1.CONTOSO.LOCAL/SMS_DP_SMSPKG$/9c93cbee-aabc-4daf-996a-4580daa09c87" Signature="http://DEMO1.CONTOSO.LOCAL/SMS_DP_SMSSIG$/9c93cbee-aabc-4daf-996a-4580daa09c87.1.tar" Capability="0"/>
                    <ADSite Name="Default-First-Site-Name"/>
                    <IPSubnets>
                        <IPSubnet Address="192.168.10.0"/>
                        <IPSubnet Address=""/>
                    </IPSubnets>
                    <Metric Value=""/>
                    <Version>9040</Version>
                    <Capabilities SchemaVersion="1.0">
                        <Property Name="SSLState" Value="0"/>
                    </Capabilities>
                    <ServerRemoteName>DEMO1.CONTOSO.LOCAL</ServerRemoteName>
                    <DPType>SERVER</DPType>
                    <Windows Trust="1"/>
                </LocationRecord>
            </LocationRecords>
        </Site>
    </Sites>
    <RelatedContentIDs/>
</ContentLocationReply>

Here's a snippet of the download options for a software update download request in UpdatesDeploymentAgent.log

<DownloadOptions>
    <Priority>Foreground</Priority>
    <DPLocality>10</DPLocality>
    <Timeout>
        <Location>604800</Location>
        <Download>86400</Download>
        <PerDPInactivity>0</PerDPInactivity>
        <TotalInactivity>0</TotalInactivity>
        <UseBranchCache>true</UseBranchCache>
        <PersistOnWriteFilterDevices>false</PersistOnWriteFilterDevices>
        <OverrideServiceWindows>false</OverrideServiceWindows>
    </Timeout>
</DownloadOptions>

A point of interest is DPLocality flag determines how the client obtains distribution points, according to distribution point locality. Possible values are:

Value

UInt32

DP_DOWNLOAD_FROM_LOCAL

DP_DOWNLOAD_FROM_REMOTE

DP_NO_FALLBACK_UNPROTECTED

DP_ALLOW_WUMU

DP_ALLOW_METERED_NETWORK

SMS_CIAssignmentBaseClass Class - Configuration Managerdocsmsft

Scenario 2: Failed Content Lookup Due to Boundary Misconfiguration

Pre-Conditions

Healthy ConfigMgr client.
The client is NOT in a boundary.
There is a Distribution Point associated with the boundary group the client is NOT in.
The content is distributed successfully to the DP.
The software / update / package is deployed to the device.
Enable verbose logging on the site system with the MP role and the client

Notable Ways to Identity when a Client is Not in Boundary Group

If a client is not in a boundary group here are some snippets that can be helpful.

Log File

Log Description

LocationServices.log

Client is not in any boundary group and ConfigMgr is no longer managing WindowsDO GPO. Set WindowsDO GPO to default values. Mode = LAN. GroupID = empty

CAS.log

The number of discovered DPs(including Branch DP and Multicast) is 0

In the content location request in the CAS.log, you will also notice the BoundaryGroup element doesn't contain the fields GroupID, GroupGUID, or GroupFlag.

Tip: Search the text "ContentLocationRequest" in the CAS.log to find location requests performed on the client-side logs.

In the CAS.log here is an example of a response from the management point when the client is in no boundary group, and fallback is disabled, and no content was found.

<ContentLocationReply SchemaVersion="1.00" BGRVersion="1" ContentFlags="86016" HashAlgorithm="32780" AlgorithmPreference="4" Hash="5230AF02CF06BDD36CDD10FD13C4DF795F465E46FC47E1B1A00E44E2589AA6AD" ExcludeFileListHash="" RelatedContentID="">
    <BoundaryGroups BoundaryGroupListRetrieveTime="2021-04-28T15:36:56.910"/>
    <ContentInfo/>
    <Sites>
        <Site>
            <MPSite SiteCode="DM2" MasterSiteCode="DM2" SiteLocality="FALLBACK"/>
            <LocationRecords/>
        </Site>
    </Sites>
    <RelatedContentIDs/>
</ContentLocationReply>

We can compare this to the response received in the CAS.log when the content was found and the client is in a boundary group.

<ContentLocationReply SchemaVersion="1.00" BGRVersion="1">
    <BoundaryGroups BoundaryGroupListRetrieveTime="2021-04-28T15:00:21.637" IsOnVPN="0">
        <BoundaryGroup GroupID="16777218" GroupGUID="ad36e248-a857-45e6-ab82-c179bb680b18" GroupFlag="0"/>
    </BoundaryGroups>
    <ContentInfo PackageFlags="0" DeploymentFlags="9223372036855300962">
        <ContentHashValues/>
    </ContentInfo>
    <Sites>
        <Site>
            <MPSite SiteCode="DM1" MasterSiteCode="DM1" SiteLocality="LOCAL" IISPreferedPort="80" IISSSLPreferedPort="443"/>
            <LocationRecords>
                <LocationRecord LocalityEx="BOUNDARYGROUP" DPFallbackIn="PT0M">
                    <URL Name="http://DEMO1.CONTOSO.LOCAL/SMS_DP_SMSPKG$/9c93cbee-aabc-4daf-996a-4580daa09c87" Signature="http://DEMO1.CONTOSO.LOCAL/SMS_DP_SMSSIG$/9c93cbee-aabc-4daf-996a-4580daa09c87.1.tar" Capability="0"/>
                    <ADSite Name="Default-First-Site-Name"/>
                    <IPSubnets>
                        <IPSubnet Address="192.168.10.0"/>
                        <IPSubnet Address=""/>
                    </IPSubnets>
                    <Metric Value=""/>
                    <Version>9040</Version>
                    <Capabilities SchemaVersion="1.0">
                        <Property Name="SSLState" Value="0"/>
                    </Capabilities>
                    <ServerRemoteName>DEMO1.CONTOSO.LOCAL</ServerRemoteName>
                    <DPType>SERVER</DPType>
                    <Windows Trust="1"/>
                </LocationRecord>
            </LocationRecords>
        </Site>
    </Sites>
    <RelatedContentIDs/>
</ContentLocationReply>

If the content is not found, you will be able to note the following line in StateMessage.log

State message(State ID : 5003) with TopicType 1702 and TopicId ScopeId_CA3F999B-7A81-43BF-912C-56E267C1E565/DeploymentType_677dac51-d2a2-4bbd-aeb0-4b845aa288cd/1 has been recorded for S-1-5-21-1880864260-2612682489-34998949-6112

State messages - Configuration Managerdocsmsft

Scenario 3: Download Failure Due to Content Distribution Failure

This scenario covers some of the basics in troubleshooting content that has failed to distribute to a distribution point.

Log Files for Troubleshooting Content Distribution in ConfigMgr

Log File

Log Text

distmgr.log

Records details about package creation, compression, delta replication, and information updates. It can also include other activities from the distribution manager component. For example, installing a distribution point, connection attempts, and installing components. For more information on other functionality that uses this log, see Service connection point and OS deployment.

PkgXferMgr.log

Records the actions of the SMS_Executive component that is responsible for sending content from a primary site to a remote distribution point.

Understand components and threads - Configuration Managerdocsmsft

Example of Error if the Source Folder Doesn't Exist or the Site Server Doesn't Have Access

Log File

Log Text

distmgr.log

The source directory \\demo3\Sources\Applications\Igor Pavlov\7-Zip (x64) - MSI Install\aad16824-5471-4dd8-ae69-f71167d7051d\ doesn't exist or the SMS service cannot access it, Win32 last error = 2

distmgr.log

Failed to take snapshot of one or more contents in package DM300013

Scenario 4: Download Failure Due to Invalid Content

For scenario 4, we delete a file directly from the FileLib and modify a file directly in the FileLib. We will cover the content library in a future video. This builds off of scenario 3 by showing specific failure scenarios.

The fix for this type of scenario may be as simple as performing an 'update content' or 'redistribute' the content which is failing. Other times you may have to validate antivirus exclusions on your endpoints and servers. Using the log files to identify what type of error is occurring will be key to resolving the issue and determine where the issue lies.

Example of Error if the Hash of the Downloaded File Does Not Match the Expected Hash

Log File

Log Text

CAS.log

Failed to do hash verification with preference : 4. Try to verify at next hash algorithm

CAS.log

Download failed for content Content_ebb608a6-a6a7-4384-b168-63a0f446b7fb.1 under context S-1-5-21-1880864260-2612682489-34998949-6112, error 0x80091007

DCMAgent.log

appState: DownloadFailed

The above log files and lines would be helpful from the client when determining if there is a hash mismatch issue. It is good to note that the hash mismatch may not be due to a corrupt file in the Content Library, but it is still worth investigating. This can also commonly be due to Antivirus on the endpoint which lacks the prover exclusions for example.

Example of Error if a File is Missing from the Content Library When a Client Requests It

Log File

Log Text

DataTransferService.log

[CCMHTTP] ERROR: URL=http://DEMO4.CONTOSO.LOCAL:80/SMS_DP_SMSPKG$/Content_ac0256aa-503f-48f1-bfa0-972d685cf50d.1, Port=80, Options=224, Code=0, Text=CCM_E_BAD_HTTP_STATUS_CODE

DataTransferService.log

Successfully queued event on HTTP/HTTPS failure for server 'DEMO4.CONTOSO.LOCAL'.

DataTransferService.log

Error sending DAV request. HTTP code 404, status 'Not Found'

DataTransferService.log

GetDirectoryList_HTTP('http://DEMO4.CONTOSO.LOCAL:80/SMS_DP_SMSPKG$/Content_ac0256aa-503f-48f1-bfa0-972d685cf50d.1') failed with code 0x800705b4.

DataTransferService.log

Error retrieving manifest (0x800705b4).

IIS Logs on DP

2021-04-29 02:25:19 192.168.10.22 PROPFIND /SMS_DP_SMSPKG$/Content_ac0256aa-503f-48f1-bfa0-972d685cf50d.1 - 80 CONTOSO\DEMO4CLIENT$ 192.168.10.38 SMS+CCM+5.0 - 404 0 0 1704 2

Log Files for Troubleshooting

Client Logs

Log File

Description

CAS.log

The Content Access service. Maintains the local package cache on the client.

CIAgent.log

Records details about the process of remediation and compliance for compliance settings, software updates, and application management.

CIDownloader.log

Records details about configuration item definition downloads.

CIStateStore.log

Records changes in state for configuration items, such as compliance settings, software updates, and applications.

ClientLocation.log

Records tasks that are related to client site assignment.

CMBITSManager.log

Records information for Background Intelligent Transfer Service (BITS) jobs on the device.

ContentTransferManager.log

Schedules the Background Intelligent Transfer Service (BITS) or Server Message Block (SMB) to download or access packages.

DataTransferService.log

Records all BITS communication for policy or package access.

DCMAgent.log

Records high-level information about the evaluation, conflict reporting, and remediation of configuration items and applications.

LocationServices.log

Records the client activity for locating management points, software update points, and distribution points.

StateMessage.log

Records details about software update state messages that are created and sent to the management point.

UpdatesDeployment.log

Records details about deployments on the client, including software update activation, evaluation, and enforcement. Verbose logging shows additional information about the interaction with the client user interface.

Server Logs

Log File

Description

MP_Location.log

Records location request and reply activity from clients.

IIS Logs

Built-in IIS logging - useful for all IIS based ConfigMgr roles. Log location and name may vary.

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